Refund policy

At SALT Leisure Wear, we want you to love your purchase. If you're not completely satisfied, we're happy to help in accordance with the policy below.

Returns & Exchanges

Returns and exchanges must be requested within 30 days of the original purchase date.

To be eligible for a return or exchange, items must:

  • Be unworn, unwashed, and unaltered.
  • Have all original tags and labels attached.
  • Be returned in their original condition.

Items that do not meet these requirements will not be eligible for a return, exchange, or refund. Products that are returned in ineligible condition will not be sent back to the customer unless return shipping is arranged and paid for by the customer.

Final Sale Items

The following items are considered final sale and are not eligible for returns, exchanges, refunds, or store credit:

  • Gift cards
  • Items marked FINAL SALE

International Orders, Taxes & Duties

Customers are solely responsible for any applicable customs duties, import taxes, brokerage fees, VAT, or other government charges imposed by their destination country.

If an international shipment is refused, abandoned, or returned because duties and taxes were not paid, no refund will be issued. SALT Leisure Wear is not responsible for any additional shipping costs, customs fees, or charges associated with refused or returned international shipments due to unpaid duties or taxes.

Processing Your Return

Once your return has been received, please allow up to five (5) business days for our team to inspect the item(s) and verify they meet our return requirements.

Approved refunds will be issued to the original method of payment used at checkout.

Returning Your Order

Please include the following with your return:

  • Your original invoice or order number
  • Your full name
  • The reason for your return or exchange

We strongly recommend using a trackable shipping service, as SALT Leisure Wear is not responsible for packages lost or damaged in transit.

Exchanges

Due to our limited inventory, we are unable to reserve items for exchanges.

If you would like to exchange an item, we recommend placing a new order immediately to secure your preferred size or style. Once your original item has been received and approved, we will process your refund.

If the item you wish to exchange for is no longer available, we will contact you to discuss alternative options or process a refund for the returned item.

Damaged/Defective Items

If you have received a damaged or defective item, please contact info@saltleisurewear.com so we can get you a replacement item.

To exchange/return your items please ship to the following address

SALT Leisure Wear Inc.

207 Consortium Court

London, Ontario Canada

N6E 2S8

 

*Please note, we do not offer free postage on exchanges/returns and the customer is responsible to pay for shipping costs to exchange/return their items.*